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US Consumer Financial Privacy Notice

Last updated: April 23, 2025

Facts - What does BitGo do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some—but not all—sharing, and it requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Contact details and demographic information

  • Social Security number

  • Account balances, assets, and transaction history

  • Identity-verification information (for example, a picture or video of you and a copy of government-issued ID)

How?

All financial companies need to share customers’ personal information to run their everyday business. In the table below we list the reasons financial companies can share personal information, whether BitGo shares, and whether you can limit this sharing.

BitGo Data-Sharing

To limit our sharing

- Send an email at privacy@bitgo.com and one of our representatives will update your privacy choice(s). 

- By logging into your account and going to the BitGo Resource Center

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. 

However, you can contact us at any time to limit our sharing.

Questions?

Email us at privacy@bitgo.com or go to https://bitgo.my.site.com/ResourceCenter/s/login.

Who we are

Who is providing this notice?

BitGo Holdings, Inc. and its subsidiaries and affiliates, including BitGo Trust Company, Inc., BitGo New York Trust Company, LLC, BitGo, Inc., BitGo Prime, LLC, BitGo Technologies LLC, and Brassica Services LLC.

What we do

How does BitGo protect my personal information?

To protect your personal information from unauthorized access and use, we employ security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. For example:

  • We maintain firewalls and use data-encryption technologies.

  • We restrict access to non-public personal information to employees who have a legitimate “need to know.”

How does BitGo collect my personal information?

We collect your personal information when you:

  • Register on our website or complete a profile

  • Make trades, deposits, or withdrawals

  • Subscribe to our newsletter or respond to a survey

We may also obtain information from your company, credit bureaus, affiliates, and other third parties, and through tools such as cookies and other trackers.

Why can’t I limit all sharing?

Federal law lets you limit only:

  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness

  • Affiliates from using your information to market to you

  • Sharing for non-affiliates to market to you

State laws and individual company policies may give you additional rights.

What happens when I limit sharing for an account I hold jointly with someone else?

BitGo does not offer joint accounts at this time.

Definitions

Affiliates

Companies related by common ownership or control—financial or non-financial.

  • Our affiliates include BitGo Trust Company, Inc.; BitGo New York Trust Company, LLC; BitGo, Inc.; BitGo Prime, LLC; Brassica Technologies Inc.; and Brassica Services LLC.

Non-affiliates

Companies not related by common ownership or control—financial or non-financial.

  • We may share information with non-affiliates such as accountants, auditors, attorneys, IT-service providers, data-storage providers, and identity-verification service providers.

  • We do not share with non-affiliates so they can market to you.

Joint marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.

  • Our joint-marketing partners can include exchanges, OTC desks, brokers, custodial services, wallets, and other centralized or decentralized market participants.

Other important information

Vermont: If you are a consumer with a Vermont mailing address, we will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information to non-affiliated third parties to market to you, other than as permitted by Vermont law.

California: If you are a consumer with a California mailing address, we will not share information we collect about you with non-affiliated third parties, except as permitted by law. See our Global Privacy Notice for more information.

Nevada: We are providing you this notice pursuant to Nevada law. If you prefer not to receive marketing calls from us, you may be placed on our Internal Do Not Call List by emailing us at privacy@bitgo.com or by writing to us at 2443 Ash Street, Palo Alto, CA 94306. For more information, contact us at the address above or email privacy@bitgo.com. You may also contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; telephone number: 1–702–486–3132; email bcpinfo@ag.state.nv.us.