Entities: BitGo Trust Company, Inc.

Last Updated June 18, 2025

BitGo Trust Company, Inc., is a South Dakota chartered trust company. BitGo Trust Company, Inc. is registered with FinCEN as a Money Services Business and holds money-transmitter licenses in certain U.S. states. BitGo Trust Company, Inc. is not registered with the SEC or FINRA and does not provide legal, tax, investment, or other advice. No legal, tax, investment, or other advice is provided by any BitGo entity.

Digital-asset holdings involve a high degree of risk and can fluctuate greatly on any given day. Accordingly, your digital-asset holdings may be subject to large swings in value and may even become worthless. Please consult your legal, tax, or investment professional for questions about your specific circumstances.

Feedback & Complaints

At BitGo, customer satisfaction is our highest priority. We value your feedback and are committed to resolving any concerns you may have in a timely and professional manner.

If you have a complaint about any of our products and services, please submit a complaint to the BitGo’s Support Team at support@BitGo.com and we will do our best to resolve your questions and/or concerns.

BitGo Trust Company, Inc. is licensed in the following U.S. jurisdictions. 

Additional information may be found at NMLS consumer access page https://www.nmlsconsumeraccess.org/Home.aspx/MainSearch under NMLS ID No.: 1817802.

Alabama

License: Money Transmitter License

State Agency: Alabama State Banking Department

Address: P.O. Box 4600 Montgomery, AL 36103-4600

Alaska

License: Money Transmitter License – AKMT-017572

State Agency: Department of Commerce, Community and Economic Development, Division of Banking & Securities

Address: 550 West 7th, Suite 1850 Anchorage, Alaska 99501

Arizona

License: Money Transmitter License

State Agency: Arizona Department of Financial Institutions

Address: 100 North 15th Avenue, Suite 261 Phoenix, AZ, 85007

Connecticut

License: Money Transmitter License – MT-1817802

State Agency: Connecticut Department of Banking, Consumer Credit Division

Address: 260 Constitution Plaza Hartford, CT 06103-1800

Idaho

License: Money Transmitter License – MTL-362

State Agency: Idaho Department of Finance, Securities Bureau

Address: 800 Park Boulevard, Suite 200 Boise, ID 83720-0031

Iowa

License: Money Transmitter License – 2024-0038

State Agency: State of Iowa Division of Banking

Address: 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309

Kansas

License: Money Transmitter License – MT.0000270

State Agency: Kansas Office of the State Bank Commissioner

Address: 700 SW Jackson Street, Suite 300 Topeka, KS 66603

Maine

License: Money Transmitter License

State Agency: Department of Professional & Financial Regulation Bureau of Consumer Credit Protection

Address: 35 State House Station Augusta, ME 04333

Michigan

License: Money Transmitter License – MT 0025794

State Agency: Michigan Department of Insurance and Financial Services Consumer Finance Section

Address: 530 W. Allegan Street, 7th Floor Lansing, MI 48933

Minnesota

License: Money Transmitter License – MN-MT-1817802

State Agency: Minnesota Department of Commerce and Financial Institutions Division

Address: 85 7th Place East Suite 500 St. Paul, MN 55101

Nebraska

License: Money Transmitter License

State Agency: Nebraska Department of Banking & Finance

Address: P.O. Box 95006 1526 K St #300 Lincoln, NE 68508

North Dakota

License: Money Transmitter License

State Agency: North Dakota Department of Financial Institutions

Address: 1200 Memorial Highway Bismarck, ND 58504

Ohio

License: Money Transmitter License – OHMT 290

State Agency: Ohio Division of Financial Institutions

Address: 77 South High Street, 21st Floor Columbus, OH 43215

Pennsylvania

License: Money Transmitter License - 111736

State Agency: Pennsylvania Department of Banking and Securities

Address: Market Square Plaza 17 N. Second Street, Suite 1300 Harrisburg, PA 17101

Puerto Rico

License: Money Transmitter License – TM-176

State Agency: Office of the Commissioner of Financial Institutions Regulation and Licensing Division

Address: 1492 Ponce de Leon Avenue, Suite 600 Centro Europa Building San Juan, PR 00907

Rhode Island

License: Currency Transmitter – 20244796CT

State Agency: Department of Business Regulation

Address: 1511 Pontiac Ave Cranston, RI 02920

South Dakota

License: Trust Charter

State Agency: South Dakota Division of Banking Department of Labor and Regulation

Address: 1714 N Lincoln Ave Suite 2, Pierre, SD 57501

Utah

License: Money Transmitter License

State Agency: Utah Department of Financial Institutions

Address: 324 S. State Street, Suite #201 Salt Lake City, UT 84111

West Virginia

License: Money Transmitter License – WVMT. - 1817802

State Agency: West Virginia Division of Financial Institutions

Address: 900 Pennsylvania Avenue, Suite 306 Charleston, West Virginia 25302

Wisconsin

License: Money Transmitter License – 266-MT

State Agency: Wisconsin Department of Financial Institutions

Address: 4822 Madison Yards Way, North Tower Madison, WI 53705

State Money Transmitter Consumer Disclosures

Alaska

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Alaska Division of Banking and Securities at (907) 269-8140. You can also download a complaint form at: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf and submit it with supporting documents to: Division of Banking & Securities, PO Box 110807 Juneau, AK  99811-0807.

Arizona

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Arizona Department of Insurance and Financial Services at (602) 542-5763 with questions or complaints about our money transmission services.

Consumer Fraud Warning: Be on the lookout for fraud and always exercise caution in all transactions. Only send cryptocurrency or fiat money to people you know and trust. Once a fraudulent transfer is complete, it may be impossible to get your funds back.If available, check immediately with BitGo for options to stop the transfer by emailing support@bitgo.com. To report suspected fraud, please reach out to BitGo’ Support Team by emailing support@bitgo.com. For more information about consumer fraud regarding money transmission can be found https://www.bitgo.com/legal/disclosures/. 

Kansas

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Kansas Office of the State Bank Commissioner with questions or complaints about our money transmission services. You can do so by mail or fax at: Kansas Office of the State Bank Commissioner, Attn: Consumer Affairs, 700 SW Jackson St, Suite 300, Topeka, KS 66603, Fax: (785) 371-1229. Alternatively, you can email them at complaints@osbckansas.org or submit an electronic complaint via https://www.osbckansas.gov/consumers/file-a-complaint/.

Maine

If you are located in the State of Maine and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our services, please contact our BitGo’s Support Team via email at support@bitgo.com. You may also contact or submit a complaint to the state of Maine Bureau of Consumer Credit Protection at (800) 332-8529 (toll free in Maine) or (207) 624-8527. Hearing Impaired: Maine Relay 711 with questions or complaints about BitGo Trust Company, Inc. money transmission services. Paper complaints forms can be mailed to Maine Department of Professional & Financial Regulation Bureau of Consumer Credit Protection 35 State House Station Augusta, Maine 04333.

Michigan

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Department of Financial Services with questions or complaints about our money transmission services. You can do so by mail at: Department of Financial Services, PO Box 30220, Lansing, MI 4890. Alternatively, you can email them at difscomplaints@michigan.gov or submit an electronic complaint viahttps://difs.state.mi.us/Complaints/FileComplaint.aspx.

Minnesota

BitGo Trust Company, Inc., DBA BitGo Financial Services, Inc. (NMLS ID# 1817802) complies with money laundering and terrorist financing legislation. We report all suspicious transactions. BitGo Trust Company, Inc., DBA BitGo Financial Services, Inc. is committed to working with you to find a fair and equitable resolution to any concerns that you might have about our products and services. If you are located in the State of Minnesota and believe that your account has been accessed without your authorization, you did not initiate a transaction, are not the intended recipient of a transmission, or should you have any other questions or concerns regarding our Services, please contact BitGo’s Support Team at suppor@bitgo.com. If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Minnesota Department of Commerce and Financial Institutions at (651) 539-1500 or by mail at Main Office, Golden Rule Building, 85 7th Place East, Suite 280, Saint Paul, MN 55101.

Nebraska

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Department of Banking and Finance with questions or complaints about our money transmission services. You can do so by phone at (877) 471-3445 or mail at:  Department of Banking and Finance, PO Box 95006, Lincoln, NE 68508. Alternatively, you can submit an electronic complaint via https://ndbf.nebraska.gov/consumers/complaints. 

North Dakota

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933 with questions or complaints about the licensee's money transmission services.

Ohio

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Ohio Division of Financial Institutions with questions or complaints about our money transmission services. You can do so by phone at (614) 728-8400 or mail at: Ohio Division of Financial Institutions, 77 South High Street, 21st Floor, Columbus, OH 43215. Alternatively, you can submit an electronic complaint via https://com.ohio.gov/divisions-and-programs/financial-institutions/file-a-complaint-fi

Pennsylvania

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Pennsylvania Department of Banking and Securities with questions or complaints about our money transmission services. You can do so by phone at (800) 722-2657 or mail at: Pennsylvania Department of Banking and Securities, 17 North Second Street, Suite 1300, Harrisburg, PA 17101. Alternatively, you can submit an electronic complaint via https://www.pa.gov/agencies/dobs/consumer-resources.html.

You may also file a complaint with the Consumer Financial Protection Bureau by phone at (855) 411-2372, TTY/TTD: (855) 729-2372 or electronically via https://www.consumerfinance.gov/complaint/.  

Rhode Island

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Rhode Island Department of Business Regulation at (401) 462-9500 with questions or complaints about the licensee's money transmission services. To file a formal complaint, complete the form found on the Department’s website: https://dbr.ri.gov/insurance-banking-securities-and-charitable-organizations/banking/consumers/file-complaint.

South Dakota

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the South Dakota Department of Labor and Regulation at (605) 773-3421 with questions or complaints about the licensee's money transmission services.

Utah

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the Utah Department of Financial Institutions with questions or complaints about our money transmission services. You can do so by phone at (801) 538-8834, email at complaints.dfi@utah.gov, or mail at: Utah Department of Financial Institutions, PO Box 146800, Salt Lake City, UT 84114. Alternatively, you can submit an electronic complaint via https://dfi.utah.gov/resources/helpful-links/file-a-complaint/.

West Virginia

If your matter is unresolved after contacting BitGo’s Support Team, you may contact the West Virginia Division of Financial Institutions with questions or complaints about our money transmission services. You can do so by phone at (800) 368-8808 or mail at: West Virginia Division of Financial Institutions, 900 Pennsylvania Ave., Suite 305, Charleston, WV 25302. Alternatively, you can submit an electronic complaint via https://dfi.wv.gov/consumers/complaints/Pages/default.aspx.

Products and Services

BitGo Trust Company Inc. offers the following products and services:

• Custodial wallets

• Access to Staking

• Settlement