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Entities: BitGo New York Trust Company, LLC

Last Updated August 14, 2025

BitGo New York Trust Company LLC is a limited purpose trust company chartered and regulated by the New York Department of Financial Services (NYDFS). BitGo New  York Trust Company LLC is not registered with the SEC or FINRA and does not provide legal, tax, investment, or other advice. 

Feedback & Complaints

At BitGo, customer satisfaction is our highest priority. We value your feedback and are committed to resolving any concerns you may have in a timely and professional manner.

If you have a complaint, you can submit it to the BitGo Support Team at support@BitGo.com. Customers of BitGo New York Trust Company, LLC can also direct complaints to the New York State Department of Financial Services (NYDFS). The NYDFS can be reached by phone at +1 (212) 480-6400 or by mail at One State Street, New York, NY 10004-1511. Please visit https://www.dfs.ny.gov for more information.

Consumer Disclosures

Virtual currency holdings involve a high degree of risk and can fluctuate greatly on any given day. Accordingly, your virtual currency holdings may be subject to large swings in value and may even become worthless. Please consult your legal, tax, or investment professional for questions about your specific circumstances.

Additional risks associated with virtual currency include:

(1) Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;

(2) Legislative and regulatory changes or actions at the State, Federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency;

(3) Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;

(4) Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;

(5) The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear;

(6) There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future;

(7) The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time;

(8) The nature of virtual currency may lead to an increased risk of fraud or cyber attack;

(9) The nature of virtual currency means that any technological difficulties experienced by BitGo may prevent the access or use of a customer’s virtual currency; and

(10) Any bond or trust account maintained by BitGo for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Products and Services

BitGo New York Trust Company LLC offers the following products and services:

  • Custodial wallets

  • NFT support for ERC721